Terms and Conditions

1. Company

This website is operated by the Portuguese company HOME SWEET KIDS, Lda, with headquarters at Avenida do Bessa, 161, 4.º Dto, 4100-012 Porto and VAT number 517063395.

2. General Commercial Policy

Any person, singular or collective, that intends to access to this website (www.homesweetkids.com) and purchase its products must accept and agree to the following terms and conditions.

3. Items, Technical Descriptions and Images

Home Sweet Kids provides a brief description of each product, whenever information is considered relevant. This information may be complemented by technical datasheet when supplied by its retailer. If you have any doubt, please contact us by e-mail to info@homesweetkids.com. Due to different computer monitors and mobile devices calibrations, colours may vary slightly from the picture.

4. Personal Data Protection Policy

The collection of personal data, by Home Sweet Kids, is exclusively intented for processing orders, billing and statistical purposes. Home Sweet Kids, in compliance with the Portuguese Law, takes a privacy and security commitment in processing and maintenance of personal data of each Costumer.

5. Prices

The prices of products displayed on the site include the value added tax (VAT). Despite all efforts, it is possible that price information on the website contains errors. As such, if the real price is less than the advertised one, Home Sweet Kids will return the difference paid. If the price is higher, Home Sweet Kids informs the Customer by e-mail and waits for his decision to accept the new proposal or cancel the order within 15 days from the date on which it was communicated to the Customer. Home Sweet Kids reserves the right to change prices without notice. Please note that shipping costs are not included. For more information, see Shipping Costs.

6. Payment Methods

You can pay using the following methods: Multibanco reference, MBWAY, Paypal, VISA, Mastercard or American Express Card, Apple Pay, Google Pay and Bank Transfer. For more information, please see Payment Methods.

7. Gift Wrap

Gift wrap may not be available for some large and/or heavy weight items (e.g., nests, vintage cars). Gift messages are available on all products.

8. Delivery Times, Warranty and Liability

All orders are shipped within 1 and 3 working days, upon payment receipt, and operated by CTT Expresso. For more information, see Shipping Costs. Home Sweet Kids shall not be liable for losses and damages during transportation. Upon delivery, the customer must inspect the packaging in order to check for any damage. If the products are damaged, the customer should not accept the delivery of the order, which will be returned. A delivery is considered to have been accepted once the delivery is signed upon receipt at the indicated address. In the case of a package being returned because it was not claimed or because of insufficient/incorrect address, a new shipment will only be made upon payment of the correspondent shipping costs.

9. Customer Satisfaction Policy

If for some reason you are not completely satisfied with you purchase, you can expose your intention and proceed with the return of the item(s), being totally refund, within 14 days after receiving them, as long as it present itself in the same state as when it was purchased (including original tag), but the Customer is responsible for return shipping costs. For more information, see Exchange & Returns Policy.

10. Copyright Policy

The content of this website under the brand Home Sweet Kids is protected by copyright law. Any reproduction of the images requires an authorization from the author. An unauthorized or commercial use of copyrighted material may lead to legal action.

11. Conflict Resolution

These terms and conditions and all disputes arising in connection with these general terms and conditions, including their validity, use of the site or any purchase, must be governed by Portuguese Law. For more information, please see Portal do Consumidor.

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